Privacy Policy
Effective September 9, 2026
M5 Rentals is a service of M5 Transportation LLC, 4800 Skyline Dr, Roeland Park, KS 66205 ("M5," "we," "us"). This policy explains what personal information we collect when you visit this website, ask about a car, or rent a vehicle from us, why we collect it, who we share it with, and the choices you have.
Plain-English summary: we collect your contact details when you reach out, and your ID, address, license, insurance and payment details when you rent. Every rental vehicle has a GPS tracker. We use your information to run the rental, get paid, and protect the car. We don't sell it.
1. Information we collect
When you visit this website
- Contact form: your name, phone number, email address, and the reason you're looking to rent.
- Where you came from: the ad, post, or link that brought you here (for example an Instagram or Facebook ad campaign name), the page you landed on, the site that referred you, and whether you're on a phone or computer. We use this to know which of our ads are working.
- Advertising pixels and cookies: we use the Meta Pixel (Facebook and Instagram) to measure our ads and to show our ads to people who visited this site. Meta may set cookies and collect your device information and the pages you view. Meta's use of that data is governed by Meta's own privacy policy.
- Basic technical data: IP address, browser type, and pages viewed, collected automatically by our web host.
When you contact us on WhatsApp, text, or phone
- Your phone number, your name as shown on the messaging app, and the content of the messages you send us. WhatsApp is operated by Meta and is subject to Meta's privacy policy.
When you rent a vehicle
To rent, and as part of the rental agreement you sign, we collect and keep on file:
- Identity: your full legal name, date of birth, a photo of your government-issued ID or driver's license (including license number, state, and expiration), and a photo of you holding that ID.
- Home address and proof of residence: your current address and a document that shows it (a bill, piece of mail, lease, or similar).
- Driving eligibility: confirmation that your license is valid and current, and your auto insurance card or policy details where required.
- Payment information: the payment method you use (card, cash, Zelle, or other), payment dates and amounts, and any balance owed. If you pay by card, the card details are handled by our payment processor; we do not store full card numbers ourselves.
- Rental records: the signed rental agreement, the vehicle assigned to you, pickup and return dates, any damage waiver election, and pickup and return condition photos of the vehicle (interior, exterior, odometer and fuel gauge).
- Emergency or additional driver details if you provide them.
While you have the vehicle
- Vehicle location: every M5 rental vehicle is fitted with a GPS tracking device that records the vehicle's location, movement, and trip history for the length of the rental. Vehicles are also fitted with a remote immobilizer ("kill switch"). We use location data and the immobilizer only to locate and secure the vehicle if a rental is not paid, the vehicle is not returned, or the vehicle is reported stolen, and as otherwise stated in your rental agreement. We do not use location data to advertise to you.
- Tolls, tickets and violations: if we receive a toll, parking ticket, camera citation, or other notice tied to the vehicle during your rental, we will link it to your rental record.
2. Why we collect it
- To respond to your request and tell you what cars are available.
- To verify who you are and that you're legally allowed to drive, before we hand over a vehicle.
- To create, sign, and carry out your rental agreement, and to collect payment.
- To protect our vehicles, locate them, and recover them when the agreement allows.
- To handle accidents, damage, insurance claims, tolls, and tickets.
- To collect unpaid amounts, including through Johnson County small claims court if necessary.
- To measure and improve our advertising on Instagram, Facebook, and elsewhere.
- To comply with the law and respond to lawful requests from police or courts.
3. Who we share it with
We do not sell your personal information. We share it only with:
- Payment processors (for example card or bank-transfer services) to take payment.
- Our insurance company and claims adjusters, if there is an accident, damage, theft, or claim involving your rental.
- Our GPS tracking provider, which stores vehicle location data on our behalf.
- Our web host, form service, and email provider, which process contact-form submissions and deliver them to us.
- Meta (Facebook, Instagram, WhatsApp) through the Meta Pixel on this site and through WhatsApp messaging, as described above.
- Google, when you type your street address on the booking form. What you type is sent to Google Maps to suggest matching addresses. Google's use of that data is governed by Google's own privacy policy.
- Law enforcement, courts, toll authorities, and government agencies when required by law, in response to a subpoena or court order, to report a vehicle as stolen or wrongfully withheld, or to identify the driver responsible for a toll or citation.
- Collection agencies or attorneys, if a balance goes unpaid.
- M5 Transportation LLC partners and staff who need it to operate the rental.
4. How long we keep it
- Contact form and messages: up to 24 months after our last contact with you, unless you rent from us.
- Rental records (agreement, ID copies, address proof, condition photos, payment history): the length of the rental plus 5 years, which covers the Kansas statute of limitations for contract claims. Records tied to an open claim, dispute, or unpaid balance are kept until the matter is closed.
- GPS location data: we keep trip history for the length of the rental and up to 90 days after return, longer if it is needed for a claim, dispute, toll, citation, or legal matter.
5. How we protect it
ID photos, address documents, and rental agreements are stored in password-protected accounts limited to the M5 partners and staff who need them. Card payments go through a payment processor rather than being stored by us. No method of storage or transmission is completely secure, so we can't guarantee absolute security, but we take reasonable steps to protect your information.
6. Your choices
- Marketing messages: you can tell us to stop contacting you at any time by replying STOP to a text or WhatsApp message, or emailing us. We'll still send messages needed to run an active rental.
- Advertising cookies: you can control ad tracking through your browser settings and through your Facebook and Instagram ad preferences.
- Access and correction: you can ask us what information we hold about you and ask us to correct it.
- Deletion: you can ask us to delete your information. We will do so unless we need to keep it for an active or recent rental, an unpaid balance, a claim or dispute, or a legal requirement.
To make any of these requests, email info@m5transportation.com or message us on WhatsApp at (301) 892-1500.
7. Children
This website and our rentals are for adults who hold a valid driver's license. We do not knowingly collect information from anyone under 18.
8. Changes to this policy
If we change this policy, we'll post the new version here with a new effective date. Continuing to use the site or rent from us after that means you accept the updated policy.
9. Contact us
M5 Transportation LLC
4800 Skyline Dr
Roeland Park, KS 66205
info@m5transportation.com
WhatsApp (301) 892-1500